@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;900&display=swap');
        
        :root {
            --bg-color: #171819;
            --card-bg: #212224;
            --border-color: #2c2d2f;
            --input-bg: #27282a;
            --text-primary: #FFFFFF;
            --text-secondary: #8E9297;
            --accent-color: #E63946;
            --accent-glow: transparent;
            --danger-color: #e5484d;
            --danger-glow: transparent;
            --success-color: #2fce5a;
            --success-glow: transparent;
            --card-gradient: none;
        }
        [data-theme="light"] {
            --bg-color: #F6F7F9;
            --card-bg: #FFFFFF;
            --border-color: #E2E8F0;
            --input-bg: #EDF2F7;
            --text-primary: #1A202C;
            --text-secondary: #718096;
            --accent-color: #E63946;
            --accent-glow: transparent;
            --danger-color: #DC3545;
            --danger-glow: transparent;
            --success-color: #28A745;
            --success-glow: transparent;
            --card-gradient: none;
        }
        
        [data-theme="light"] .faq-card,
        [data-theme="light"] .quick-link-card,
        [data-theme="light"] .content-card,
        [data-theme="light"] .faq-article,
        [data-theme="light"] .ticket-history-card {
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
            border-color: transparent;
        }
        
        [data-theme="light"] .faq-card:hover,
        [data-theme="light"] .quick-link-card:hover,
        [data-theme="light"] .ticket-history-card:hover {
            box-shadow: 0 8px 24px rgba(230, 57, 70, 0.15);
            transform: translateY(-2px);
        }

        *, *::before, *::after { box-sizing: border-box; }
        html { scroll-behavior: smooth; }
        
        body, button, input, select, textarea, optgroup, option {
            font-family: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
        }

        body {
            margin: 0;
            background-color: var(--bg-color);
            color: var(--text-primary);
            overflow-x: hidden;
            transition: background-color 0.3s ease;
        }

        .app-container {
            display: flex;
            flex-direction: column;
            min-height: 100vh;
            max-width: 1100px;
            margin: 0 auto;
            padding: 0 40px;
        }

        .app-header {
            width: 100%;
            background-color: var(--card-bg);
            border-bottom: 1px solid var(--border-color);
            position: sticky;
            top: 0;
            z-index: 100;
            transition: background-color 0.3s ease;
        }
        
        .header-inner {
            display: flex;
            align-items: center;
            justify-content: space-between;
            max-width: 1100px;
            margin: 0 auto;
            padding: 16px 40px;
            position: relative;
            width: 100%;
        }
        
        .app-header .logo-block { justify-self: start; transition: transform 0.2s ease; }
        .app-header .logo-block:hover { transform: scale(1.03); }
        .app-header .logo-block img { width: 38px; height: 38px; }
        
        .mobile-menu-toggle {
            display: none;
            background: none;
            border: none;
            color: var(--text-primary);
            font-size: 24px;
            cursor: pointer;
            padding: 8px;
            border-radius: 6px;
            transition: background-color 0.2s ease;
        }
        .mobile-menu-toggle:hover { background-color: var(--input-bg); }
        
        .mobile-menu {
            display: none;
            position: absolute;
            top: 100%; left: 0; right: 0;
            background-color: var(--card-bg);
            border: 1px solid var(--border-color);
            border-top: none;
            border-radius: 0 0 12px 12px;
            padding: 16px;
            z-index: 100;
            box-shadow: 0 4px 20px rgba(0,0,0,0.3);
        }
        .mobile-menu.active { display: block; animation: slideDown 0.3s ease-out; }
        @keyframes slideDown { from { opacity: 0; transform: translateY(-10px); } to { opacity: 1; transform: translateY(0); } }
        
        .mobile-menu ul { list-style: none; margin: 0; padding: 0; }
        .mobile-menu li { margin-bottom: 8px; }
        .mobile-menu a {
            display: block;
            padding: 12px 16px;
            color: var(--text-secondary);
            text-decoration: none;
            border-radius: 8px;
            transition: all 0.2s ease;
            font-weight: 500;
        }
        .mobile-menu a:hover, .mobile-menu a.active { color: var(--accent-color); background-color: var(--input-bg); }
        
        .logo-block { display: flex; align-items: center; gap: 16px; text-decoration: none; }
        .logo-block .project-name { font-size: 22px; font-weight: 800; color: var(--text-primary); letter-spacing: -0.5px; }
        
        .main-nav ul { list-style: none; margin: 0; padding: 0; display: flex; gap: 8px; align-items: center; }
        .main-nav a {
            text-decoration: none;
            color: var(--text-secondary);
            font-weight: 600;
            font-size: 14px;
            padding: 8px 16px;
            border-radius: 20px;
            transition: all 0.2s ease;
        }
        .main-nav a:hover {
            color: var(--text-primary);
            background-color: var(--input-bg);
        }
        .main-nav a.active {
            color: var(--accent-color);
            background-color: rgba(230, 57, 70, 0.08);
        }
        
        .nav-cta { display: flex; align-items: center; gap: 12px; }
        .nav-cta a { 
            background: var(--input-bg);
            color: var(--text-primary); 
            font-weight: 600; 
            padding: 9px 18px; 
            border-radius: 10px; 
            border: 1px solid var(--border-color);
            transition: all 0.2s ease;
            text-decoration: none;
            display: inline-flex;
            align-items: center;
            gap: 8px;
            font-size: 14px;
            line-height: 1;
        }
        .nav-cta a .material-symbols-outlined {
            color: var(--accent-color);
            transition: transform 0.2s ease;
        }
        .nav-cta a:hover { 
            border-color: var(--accent-color); 
            background-color: var(--card-bg);
            transform: translateY(-1px);
        }
        .nav-cta a:hover .material-symbols-outlined {
            transform: rotate(90deg);
        }
        .nav-cta a:active { 
            transform: translateY(0); 
        }

        .theme-toggle, .sound-toggle {
            position: relative; width: 40px; height: 40px;
            background: var(--input-bg);
            border: 1px solid var(--border-color);
            border-radius: 10px;
            display: flex; align-items: center; justify-content: center;
            cursor: pointer;
            transition: all 0.2s ease;
            flex-shrink: 0;
        }
        .theme-toggle:hover, .sound-toggle:hover { border-color: var(--accent-color); background-color: var(--card-bg); }
        .theme-toggle:active, .sound-toggle:active { transform: scale(0.95); }
        .theme-toggle-icon, .sound-toggle-icon { font-size: 20px; color: var(--text-secondary); transition: all 0.2s; }
        .theme-toggle:hover .theme-toggle-icon, .sound-toggle:hover .sound-toggle-icon,
        .sound-toggle.active .sound-toggle-icon { color: var(--accent-color); }

        .create-ticket-btn {
            display: inline; padding: 3px 8px;
            background: transparent; color: var(--accent-color) !important;
            border: 1.5px solid var(--accent-color);
            border-radius: 4px; text-decoration: none; font-weight: 500; font-size: inherit;
            transition: all 0.2s ease; cursor: pointer;
        }
        .create-ticket-btn:hover { background: var(--accent-color); color: white !important; }

        .launcher-card {
            display: flex;
            align-items: center;
            justify-content: space-between;
            background: var(--card-bg);
            border: 1px solid var(--border-color);
            border-radius: 12px;
            padding: 20px 24px;
            text-decoration: none;
            cursor: pointer;
            transition: transform 0.2s ease, border-color 0.2s ease;
            position: relative;
            overflow: hidden;
            margin: 20px 0 16px 0;
        }

        .launcher-card:hover {
            border-color: var(--accent-color);
            background: var(--input-bg);
            transform: translateY(-1px);
        }

        .launcher-card-text {
            flex: 1;
            transition: transform 0.3s ease;
        }

        .launcher-card:hover .launcher-card-text {
            transform: translateX(4px);
        }

        .launcher-card-title {
            font-size: 18px;
            font-weight: 700;
            color: var(--text-primary);
            margin-bottom: 8px;
            transition: color 0.3s ease;
        }

        .launcher-card:hover .launcher-card-title {
            color: var(--accent-color);
        }

        .launcher-card-description {
            font-size: 13px;
            color: var(--text-secondary);
            line-height: 1.4;
            transition: color 0.3s ease;
        }

        .launcher-card-icon {
            background: var(--accent-color);
            border-radius: 12px;
            width: 44px;
            height: 44px;
            display: flex;
            align-items: center;
            justify-content: center;
            transition: all 0.4s cubic-bezier(0.34, 1.2, 0.64, 1);
            transform: translateX(0);
        }

        .launcher-card:hover .launcher-card-icon {
            transform: translateX(4px) scale(1.05);
        }

        .launcher-card-icon span {
            color: white;
            font-size: 24px;
            transition: transform 0.3s ease;
        }

        .launcher-card:hover .launcher-card-icon span {
            transform: scale(1.1);
        }


        main { flex-grow: 1; padding: 48px 0; }
        .page { display: none; animation: fadeIn 0.6s cubic-bezier(0.25, 0.8, 0.25, 1); transform-origin: center top; }
        .page.active { display: block; }
        @keyframes fadeIn { 
            0% { opacity: 0; transform: translateY(15px) scale(0.98); } 
            15% { opacity: 1; }
            100% { opacity: 1; transform: translateY(0) scale(1); } 
        }
        
        .welcome-section { text-align: center; }
        .welcome-section h1 { font-size: 42px; font-weight: 900; margin: 0 0 16px 0; }
        .welcome-section .subtitle { font-size: 18px; color: var(--text-secondary); max-width: 600px; margin: 0 auto 40px auto; }
        
        .search-bar {
            display: flex; align-items: center; 
            background: var(--card-bg); 
            border: 1px solid var(--border-color);
            border-radius: 12px;
            max-width: 650px;
            margin: 0 auto 48px auto;
            transition: all 0.2s ease; 
        }
        .search-bar:focus-within { border-color: var(--accent-color); background: var(--input-bg); }
        .search-bar .icon { font-size: 22px; color: var(--text-secondary); padding: 0 10px 0 20px; pointer-events: none; }
        .search-bar input {
            flex-grow: 1; width: 100%; height: 48px; padding: 16px 20px 16px 0; 
            font-size: 16px; color: var(--text-primary); background: transparent; border: none; outline: none;
        }
 
        .quick-links { display: grid; grid-template-columns: repeat(2, 1fr); gap: 24px; max-width: 800px; margin: 0 auto; }
        
        .quick-link-card { 
            background: var(--card-bg);
            border: 1px solid var(--border-color); 
            padding: 24px; 
            border-radius: 12px; 
            text-decoration: none; 
            text-align: left; 
            transition: transform 0.2s ease, border-color 0.2s ease;
            position: relative;
            overflow: hidden;
            cursor: pointer;
            display: flex;
            flex-direction: row;
            align-items: center;
            gap: 16px;
        }
        
        .quick-link-card:hover { 
            transform: translateY(-1px); 
            border-color: var(--accent-color); 
            background-color: var(--input-bg);
        }
        
        .quick-link-card .icon { 
            font-size: 32px; 
            color: var(--accent-color); 
            transition: transform 0.2s ease, color 0.2s ease;
            flex-shrink: 0;
            padding: 10px;
            background: rgba(230, 57, 70, 0.08);
            border-radius: 10px;
            border: 1px solid rgba(230, 57, 70, 0.08);
        }
        
        .quick-link-card:hover .icon {
            background: var(--accent-color);
            color: white;
            border-color: var(--accent-color);
        }
        
        .quick-link-card .card-text { flex-grow: 1; display: flex; flex-direction: column; gap: 4px; }
        .quick-link-card h3 { margin: 0; color: var(--text-primary); font-size: 16px; font-weight: 700; }
        .quick-link-card p { margin: 0; color: var(--text-secondary); font-size: 13px; line-height: 1.5; }
        
        .content-card, .form-card, .faq-article { 
            background: var(--card-bg); 
            padding: 40px; 
            border-radius: 12px; 
            border: 1px solid var(--border-color); 
            width: 100%; max-width: 800px; margin: 0 auto; 
        }
        
        .content-card h1, .form-card h1 { text-align: center; color: var(--text-primary); margin-top: 0; margin-bottom: 8px; font-weight: 900; font-size: 24px; }
        .content-card .subtitle, .form-card .subtitle { text-align: center; color: var(--text-secondary); margin-bottom: 32px; font-size: 14px; }
 
        .info-card { background-color: var(--input-bg); border: 1px solid var(--border-color); padding: 16px 20px; margin-bottom: 32px; border-radius: 8px; border-left-width: 4px; border-left-style: solid; border-left-color: var(--accent-color); }
        .info-card h5 { margin: 0 0 10px 0; font-size: 1.1rem; display: flex; align-items: center; gap: 10px; color: var(--accent-color); }
        .info-card ul { padding-left: 20px; margin: 0; }
        .info-card p, .info-card li { line-height: 1.6; color: var(--text-secondary); font-size: 0.9rem; }
        
        .form-group { margin-bottom: 24px; position: relative; }
        .form-group label { position: absolute; top: 16px; left: 24px; font-size: 16px; color: var(--text-secondary); pointer-events: none; transition: all 0.2s ease; background-color: transparent; padding: 0 4px; line-height: 1; z-index: 1; }
        .form-group input[type="text"], .form-group input[type="email"], .form-group textarea, .form-group select { width: 100%; padding: 16px 16px 16px 24px; background-color: var(--input-bg); border: 1px solid var(--border-color); border-radius: 8px; color: var(--text-primary); font-size: 16px; font-family: 'Inter', sans-serif; transition: border-color 0.2s ease, box-shadow 0.2s ease; line-height: 1.5; height: 48px; box-sizing: border-box; }
        .form-group select { appearance: none; -webkit-appearance: none; background-image: url("data:image/svg+xml,%3Csvg width='12' height='8' viewBox='0 0 12 8' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%238E9297' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 24px center; padding-right: 48px; cursor: pointer; }
        .form-group select option { background-color: var(--card-bg); color: var(--text-primary); }
        textarea { min-height: 120px; resize: vertical; height: auto; }
        .textarea-min-hint { font-size: 11px; color: var(--text-secondary); margin-bottom: 4px; letter-spacing: 0.02em; }
        .textarea-counter { display: flex; justify-content: flex-end; font-size: 11px; margin-top: 4px; color: var(--text-secondary); transition: color 0.2s; font-variant-numeric: tabular-nums; }
        .textarea-counter.counter-warn { color: var(--text-secondary); }
        .textarea-counter.counter-ok { color: #4ade80; }
        .textarea-counter .counter-current { font-weight: 600; }
        .form-group input:focus, .form-group textarea:focus, .form-group select:focus { outline: none; border-color: var(--accent-color); }
        input:focus + label, input:not(:placeholder-shown) + label, textarea:focus + label, textarea:not(:placeholder-shown) + label, select:focus + label, select:valid + label, .custom-select.active ~ label, .custom-select.has-value ~ label {
            top: -10px; left: 20px; font-size: 12px; color: var(--accent-color);
            background: var(--card-bg);
            padding: 0 6px; z-index: 2;
        }
        .form-media-group input:focus + label, .form-media-group input:not(:placeholder-shown) + label {
            background: var(--input-bg);
        }
 
        .custom-select { position: relative; cursor: pointer; user-select: none; }
        .select-trigger { display: flex; justify-content: space-between; align-items: center; height: 48px; box-sizing: border-box; padding: 0 16px 0 24px; background-color: var(--input-bg); border: 1px solid var(--border-color); border-radius: 8px; transition: border-color 0.2s ease, box-shadow 0.2s ease; }
        .custom-select.active .select-trigger { border-color: var(--accent-color); }
        .select-trigger .placeholder { color: var(--text-secondary); display: flex; align-items: center; height: 100%; }
        .select-trigger .arrow { width: 8px; height: 8px; border-bottom: 2px solid var(--text-secondary); border-right: 2px solid var(--text-secondary); transform: rotate(45deg); transition: transform 0.3s ease; }
        .custom-select.active .arrow { transform: rotate(225deg); }
        .select-options { position: absolute; top: calc(100% + 8px); left: 0; right: 0; background-color: var(--card-bg); border: 1px solid var(--border-color); border-radius: 8px; z-index: 10; max-height: 420px; overflow-y: auto; opacity: 0; transform: translateY(-10px); pointer-events: none; transition: opacity 0.3s cubic-bezier(0.25, 0.8, 0.25, 1), transform 0.3s cubic-bezier(0.25, 0.8, 0.25, 1); }
        .custom-select.active .select-options { opacity: 1; transform: translateY(0); pointer-events: auto; }
        input.is-invalid + .custom-select .select-trigger { border-color: var(--danger-color); }
        .select-option { padding: 14px 16px 14px 24px; transition: background-color 0.2s ease; }
        .select-option:hover, .select-option.selected { background-color: var(--input-bg); }
        .select-option.selected { font-weight: 600; color: var(--accent-color); }

        .field-hint-box {
            display: flex;
            align-items: flex-start;
            gap: 12px;
            background: var(--card-bg);
            border: 1px solid var(--border-color);
            border-left: 3px solid var(--accent-color);
            padding: 12px 16px;
            border-radius: 8px;
            margin-top: 10px;
            margin-bottom: 4px;
            font-size: 13px;
            line-height: 1.5;
            color: var(--text-secondary);
            transition: all 0.25s ease;
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.12);
        }
        .field-hint-box:hover {
            border-color: rgba(230, 57, 70, 0.4);
            box-shadow: 0 6px 16px rgba(230, 57, 70, 0.12);
        }
        .field-hint-box .hint-icon {
            font-size: 20px;
            color: var(--accent-color);
            flex-shrink: 0;
            margin-top: 1px;
        }
        .field-hint-box .hint-text {
            flex-grow: 1;
        }
        .field-hint-box .hint-text strong {
            color: var(--text-primary);
            font-weight: 600;
        }
        .field-hint-box a {
            color: var(--accent-color);
            font-weight: 600;
            text-decoration: underline;
        }
 
        @media (hover: hover) and (pointer: fine) {
            html {
                scrollbar-width: thin;
                scrollbar-color: var(--border-color) rgba(255, 255, 255, 0.02);
            }
 
            body::-webkit-scrollbar,
            .select-options::-webkit-scrollbar {
                width: 8px;
                height: 8px;
            }
 
            body::-webkit-scrollbar-track,
            .select-options::-webkit-scrollbar-track {
                background: rgba(0, 0, 0, 0.1);
                border-radius: 12px;
            }
 
            body::-webkit-scrollbar-thumb,
            .select-options::-webkit-scrollbar-thumb {
                background: var(--border-color);
                border-radius: 12px;
                border: 2px solid var(--bg-color);
            }
 
            body::-webkit-scrollbar-thumb:hover,
            .select-options::-webkit-scrollbar-thumb:hover {
                background: var(--text-secondary);
            }
        }
 
        .ticket-form { animation: form-fade-in 0.5s ease-out; margin-top: 24px; border-top: 1px solid var(--border-color); padding-top: 24px; }
        .ticket-form h3 { margin-top: 0; font-size: 1.2rem; color: var(--text-primary); }
        input.is-invalid, textarea.is-invalid { border-color: var(--danger-color); }
        button[type="submit"] { width: 100%; padding: 16px; background: var(--accent-color); color: white; border: none; border-radius: 8px; font-size: 16px; font-weight: 600; cursor: pointer; transition: all 0.2s ease; }
        button[type="submit"]:hover { background-color: #d62d3a; transform: translateY(-1px); }
        button[type="submit"]:active { transform: translateY(0); }

        .turnstile-wrapper {
            margin-top: 24px;
            display: flex;
            justify-content: center;
        }

        .form-media-group {
            background: var(--input-bg);
            border: 1px dashed var(--border-color);
            padding: 20px;
            border-radius: 12px;
            margin: 20px 0;
            display: flex;
            flex-direction: column;
            gap: 16px;
            text-align: left;
        }
        
        .form-media-group .form-group {
            margin-bottom: 0;
        }

        .media-or-divider {
            display: flex;
            align-items: center;
            text-align: center;
            color: var(--text-secondary);
            font-size: 13px;
            font-weight: 600;
            text-transform: uppercase;
            letter-spacing: 0.5px;
            opacity: 0.7;
        }
        .media-or-divider::before, .media-or-divider::after {
            content: '';
            flex: 1;
            border-bottom: 1px solid var(--border-color);
        }
        .media-or-divider::before {
            margin-right: 12px;
        }
        .media-or-divider::after {
            margin-left: 12px;
        }
        
        .form-media-group .ticket-form-attachments {
            margin: 0;
            padding-top: 0;
            border-top: none;
        }

        .ticket-form-attachments {
            margin: 20px 0 8px 0;
            padding-top: 16px;
            border-top: 1px solid var(--border-color);
        }
        .ticket-form-attachments-title {
            margin: 0 0 10px 0;
            font-size: 14px;
            font-weight: 600;
            color: var(--text-primary);
        }
        .ticket-form-attachments-hint {
            font-weight: 500;
            color: var(--text-secondary);
            font-size: 13px;
        }
        .ticket-form-attach-btn {
            display: inline-flex;
            align-items: center;
            gap: 8px;
            padding: 10px 16px;
            background: var(--input-bg);
            border: 1px solid var(--border-color);
            border-radius: 8px;
            color: var(--text-secondary);
            font-size: 14px;
            font-weight: 500;
            cursor: pointer;
            font-family: inherit;
            transition: border-color 0.2s ease, color 0.2s ease;
        }
        .ticket-form-attach-btn:hover {
            border-color: var(--accent-color);
            color: var(--text-primary);
        }
        .ticket-form-attach-btn .material-symbols-outlined { font-size: 20px; }
        .ticket-form .file-preview-list {
            display: flex;
            flex-direction: column;
            gap: 8px;
            margin-top: 12px;
        }
        .ticket-form .file-item {
            display: flex;
            align-items: center;
            gap: 12px;
            background: var(--card-bg);
            border: 1px solid var(--border-color);
            padding: 10px 16px;
            border-radius: 8px;
            font-size: 14px;
        }
        .ticket-form .file-item .file-name {
            flex-grow: 1;
            white-space: nowrap;
            overflow: hidden;
            text-overflow: ellipsis;
            color: var(--text-primary);
        }
        .ticket-form .file-item .file-size { color: var(--text-secondary); font-size: 12px; }
        .ticket-form .file-remove-btn {
            margin-left: auto;
            width: 26px;
            height: 26px;
            padding: 0;
            border: none;
            border-radius: 50%;
            background: rgba(255, 255, 255, 0.06);
            color: var(--text-secondary);
            cursor: pointer;
            display: inline-flex;
            align-items: center;
            justify-content: center;
            flex-shrink: 0;
            transition: all 0.2s ease;
        }
        .ticket-form .file-remove-btn:hover {
            background: rgba(229, 72, 77, 0.2);
            color: var(--danger-color);
        }
        .ticket-form .file-remove-btn .material-symbols-outlined {
            font-size: 16px;
            width: 16px;
            height: 16px;
            line-height: 16px;
            display: flex;
            align-items: center;
            justify-content: center;
            text-align: center;
        }
        .ticket-form .file-item {
            position: relative;
            overflow: hidden;
            border-left: 3px solid var(--border-color);
        }
        .ticket-form .file-item.ready {
            border-left: 3px solid var(--text-secondary);
        }
        .ticket-form .file-item .file-status-icon {
            color: var(--text-secondary);
            transition: color 0.2s ease;
        }
        .ticket-form .file-item .file-progress-bar {
            position: absolute;
            bottom: 0;
            left: 0;
            width: 100%;
            height: 3px;
            background: rgba(255, 255, 255, 0.1);
            display: none;
        }
        .ticket-form .file-item.uploading .file-progress-bar {
            display: block;
        }
        .ticket-form .file-item .file-progress-fill {
            height: 100%;
            width: 0%;
            background: linear-gradient(90deg, var(--accent-color), #ff7b88);
            transition: width 0.15s ease-out;
            box-shadow: 0 0 6px var(--accent-color);
        }
        .ticket-form .file-item.uploading {
            border-left: 3px solid var(--accent-color) !important;
            background: rgba(230, 57, 70, 0.05) !important;
        }
        .ticket-form .file-item.uploading .file-status-icon,
        .ticket-form .file-item.uploading .file-size {
            color: var(--accent-color);
            font-weight: 500;
        }
        .ticket-form .file-item.success { border-left: 3px solid var(--success-color); }
        .ticket-form .file-item.success .file-status-icon { color: var(--success-color); }
        .ticket-form .file-item.error { border-left: 3px solid var(--danger-color); color: var(--danger-color); }

        .app-footer { text-align: center; padding: 24px 0; border-top: 1px solid var(--border-color); color: var(--text-secondary); font-size: 14px; margin-top: auto; }

        .faq-card {
            background: var(--card-bg);
            border: 1px solid var(--border-color);
            border-radius: 12px;
            padding: 24px;
            transition: transform 0.2s ease, border-color 0.2s ease;
            cursor: pointer;
            display: flex;
            gap: 20px;
            align-items: flex-start;
            text-align: left;
        }
        
        .faq-card:hover {
            border-color: var(--accent-color);
            background-color: var(--input-bg);
            transform: translateY(-1px);
        }
        
        .faq-card .faq-icon-box {
            font-size: 32px;
            color: var(--accent-color);
            transition: transform 0.2s ease, color 0.2s ease;
            flex-shrink: 0;
            padding: 10px;
            background: rgba(230, 57, 70, 0.08);
            border-radius: 10px;
            border: 1px solid rgba(230, 57, 70, 0.08);
            display: flex;
            align-items: center;
            justify-content: center;
        }
        
        .faq-card:hover .faq-icon-box {
            background: var(--accent-color);
            color: white;
            border-color: var(--accent-color);
        }
        
        .compact-faq-card {
            padding: 14px 18px !important;
            gap: 12px !important;
            align-items: center !important;
        }
        
        .compact-faq-card:hover span {
            color: var(--accent-color) !important;
            transform: translateX(3px);
        }
        
        .faq-card-content {
            flex-grow: 1;
            display: flex;
            flex-direction: column;
            gap: 8px;
            min-width: 0;
        }
        
        .faq-category { display: inline-block; padding: 4px 10px; background-color: var(--input-bg); color: var(--accent-color); border-radius: 4px; font-size: 11px; font-weight: 600; text-transform: uppercase; border: 1px solid var(--border-color); }
        .faq-card-title { font-size: 18px; font-weight: 700; color: var(--text-primary); margin: 0; line-height: 1.4; }
        .faq-card-preview { color: var(--text-secondary); font-size: 14px; line-height: 1.6; display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; text-overflow: ellipsis; margin: 0; }
        .faq-card-footer { margin-top: 8px; padding-top: 12px; border-top: 1px solid var(--border-color); display: flex; justify-content: space-between; align-items: center; }
        .faq-read-more { color: var(--accent-color); font-size: 14px; font-weight: 600; display: flex; align-items: center; gap: 4px; }
        .faq-read-more .icon { font-size: 18px; transition: transform 0.3s ease; }
        .faq-card:hover .faq-read-more .icon { transform: translateX(4px); }
        .faq-highlight { background-color: rgba(230, 57, 70, 0.15); padding: 2px 4px; border-radius: 3px; font-weight: 600; }
        .welcome-banner {
            background: transparent;
            border: none;
            padding: 48px 32px;
            text-align: center;
            margin-bottom: 32px;
            position: relative;
            overflow: hidden;
            width: 100%;
        }
        .welcome-banner h1 { font-size: 38px; font-weight: 900; margin: 0 0 12px 0; }
        .welcome-banner .subtitle { font-size: 16px; color: var(--text-secondary); max-width: 600px; margin: 0 auto 32px auto; }
        .welcome-banner .search-bar { max-width: 650px; margin: 0 auto; }
        


        .article-split {
            display: grid;
            grid-template-columns: 1fr 320px;
            gap: 32px;
            align-items: start;
            width: 100%;
        }
        
        .article-main {
            min-width: 0;
        }
        
        .article-sidebar {
            position: sticky;
            top: 100px;
            display: flex;
            flex-direction: column;
            gap: 24px;
        }

        .faq-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 20px; max-width: 1000px; margin: 0 auto; }
        .faq-back-btn {
            display: inline-flex;
            align-items: center;
            gap: 6px;
            background: transparent;
            border: none;
            color: var(--text-secondary);
            padding: 8px 0;
            cursor: pointer;
            font-size: 14px;
            font-weight: 600;
            transition: all 0.2s ease;
            margin-bottom: 24px;
            text-transform: uppercase;
            letter-spacing: 0.5px;
        }
        .faq-back-btn:hover {
            color: var(--accent-color);
            background: transparent;
            transform: none;
        }
        .faq-back-btn .material-symbols-outlined {
            font-size: 18px;
            transition: transform 0.2s ease;
        }
        .faq-back-btn:hover .material-symbols-outlined {
            transform: translateX(-4px);
        }
        .faq-article-header { margin-bottom: 32px; padding-bottom: 24px; border-bottom: 1px solid var(--border-color); }
        .faq-article-title { font-size: 36px; font-weight: 900; color: var(--text-primary); margin: 16px 0 20px 0; line-height: 1.3; }
        .faq-article-meta { display: flex; align-items: center; gap: 8px; color: var(--text-secondary); font-size: 14px; }
        .faq-article-content { color: var(--text-secondary); line-height: 1.8; font-size: 16px; }
        .faq-article-content strong { color: var(--text-primary); font-weight: 700; }
        .faq-article-content code { background-color: var(--input-bg); padding: 3px 10px; border-radius: 6px; font-family: 'Courier New', monospace; font-size: 15px; color: var(--accent-color); border: 1px solid var(--border-color); }
        .faq-article-footer { margin-top: 24px; padding-top: 24px; border-top: 1px solid var(--border-color); }
        .faq-feedback-row { display: flex; gap: 12px; flex-wrap: wrap; }
        .faq-feedback-btn {
            display: inline-flex;
            align-items: center;
            justify-content: center;
            gap: 8px;
            padding: 10px 18px;
            min-width: 104px;
            background: var(--input-bg);
            border: 1px solid var(--border-color);
            border-radius: 8px;
            color: var(--text-secondary);
            cursor: pointer;
            font-size: 14px;
            font-weight: 600;
            transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
        }
        .faq-feedback-btn:hover {
            transform: translateY(-1px);
        }
        .faq-feedback-btn:active {
            transform: translateY(0);
        }
        .faq-feedback-btn[data-vote="up"]:hover {
            border-color: var(--success-color);
            color: var(--success-color);
            background: rgba(47, 206, 90, 0.05);
        }
        .faq-feedback-btn[data-vote="down"]:hover {
            border-color: var(--danger-color);
            color: var(--danger-color);
            background: rgba(229, 72, 77, 0.05);
        }
        .faq-feedback-btn .material-symbols-outlined { font-size: 18px; }
        .faq-feedback-btn[data-vote="up"].selected { border-color: var(--success-color); color: var(--success-color); background: rgba(47, 206, 90, 0.08); }
        .faq-feedback-btn[data-vote="down"].selected { border-color: var(--danger-color); color: var(--danger-color); background: rgba(229, 72, 77, 0.08); }
        .faq-feedback-btn.is-disabled { opacity: 0.45; pointer-events: none; }
        .faq-feedback-btn.is-loading { opacity: 0.7; pointer-events: none; }
        .faq-feedback-status { margin-top: 14px; font-size: 13px; color: var(--text-secondary); min-height: 1.2em; }
        .faq-feedback-improve {
            margin-top: 14px;
            display: none;
            background: var(--input-bg);
            border: 1px solid var(--border-color);
            border-radius: 12px;
            padding: 12px;
        }
        .faq-feedback-improve.active { display: block; }
        .faq-feedback-improve label { display: block; margin-bottom: 8px; color: var(--text-primary); font-size: 13px; font-weight: 600; }
        .faq-feedback-improve textarea {
            width: 100%;
            min-height: 78px;
            resize: vertical;
            border: 1px solid var(--border-color);
            background: var(--card-bg);
            color: var(--text-primary);
            border-radius: 8px;
            padding: 10px 12px;
            font-family: inherit;
            font-size: 14px;
        }
        .faq-feedback-improve textarea:focus { outline: none; border-color: var(--accent-color); box-shadow: 0 0 0 3px var(--accent-glow); }
        .faq-feedback-improve-actions { margin-top: 10px; display: flex; gap: 8px; }
        .faq-feedback-send {
            border: none;
            border-radius: 8px;
            background: var(--accent-color);
            color: #fff;
            padding: 8px 12px;
            font-weight: 600;
            cursor: pointer;
        }
        .faq-feedback-cancel {
            border: 1px solid var(--border-color);
            border-radius: 8px;
            background: transparent;
            color: var(--text-secondary);
            padding: 8px 12px;
            cursor: pointer;
        }
        .faq-feedback-skip {
            border: none;
            background: transparent;
            color: var(--text-secondary);
            opacity: 0.72;
            padding: 8px 4px;
            font-size: 13px;
            cursor: pointer;
        }
        .faq-feedback-skip:hover { opacity: 1; color: var(--text-primary); text-decoration: underline; }
        .related-articles { margin-top: 48px; }

        .toast-container { position: fixed; bottom: 20px; right: 20px; z-index: 1000; display: flex; flex-direction: column; gap: 10px; }
        .toast { display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-radius: 8px; color: white; font-weight: 600; font-size: 14px; box-shadow: 0 5px 20px rgba(0,0,0,0.3); animation: toast-in 0.5s cubic-bezier(0.215, 0.61, 0.355, 1) forwards; }
        .toast.toast-error { background-color: var(--danger-color); }
        .toast.toast-success { background-color: var(--success-color); }
        @keyframes toast-in { from { opacity: 0; transform: translateX(100%); } to { opacity: 1; transform: translateX(0); } }
        .toast.hiding { animation: toast-out 0.5s ease-in forwards; }
        @keyframes toast-out { from { opacity: 1; transform: translateX(0); } to { opacity: 0; transform: translateX(100%); } }
        @keyframes form-fade-in { 
            0% { opacity: 0; transform: translateY(15px); } 
            15% { opacity: 1; }
            100% { opacity: 1; transform: translateY(0); } 
        }
        #ticket-history-list { display: flex; flex-direction: column; gap: 12px; max-width: 800px; margin: 0 auto; }
        .ticket-history-card {
            display: flex; align-items: center; justify-content: space-between; gap: 16px;
            width: 100%;
            background: var(--card-bg);
            border: 1px solid var(--border-color); padding: 16px 20px; border-radius: 12px;
            text-decoration: none; transition: transform 0.2s ease, border-color 0.2s ease; position: relative; overflow: hidden;
            border-left: 4px solid var(--accent-color);
        }
        .ticket-history-card:hover { 
            transform: translateY(-1px); 
            border-color: var(--status-color-hover, var(--accent-color));
            background-color: var(--input-bg);
        }
        .ticket-history-card:hover .ticket-icon-box {
            background: var(--status-color-hover, var(--accent-color)) !important;
            color: #fff !important;
            border-color: var(--status-color-hover, var(--accent-color)) !important;
        }
        .ticket-icon-box { width: 42px; height: 42px; border-radius: 10px; display: flex; align-items: center; justify-content: center; flex-shrink: 0; background: rgba(230, 57, 70, 0.08); color: var(--accent-color); border: 1px solid rgba(230, 57, 70, 0.08); }
        .ticket-text-content { display: flex; flex-direction: column; gap: 4px; flex: 1; min-width: 0; align-items: flex-start; text-align: left; }
        .ticket-subject { color: var(--text-primary); font-size: 15px; font-weight: 600; margin: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; display: flex; align-items: center; gap: 8px; }
        .ticket-date { color: var(--text-secondary); font-size: 13px; margin: 0; opacity: 0.8; }
        .ticket-status-badge { padding: 4px 10px; border-radius: 6px; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; }
        .ticket-arrow { color: var(--text-secondary); font-size: 20px; opacity: 0.5; transition: transform 0.2s; }
        .ticket-history-card:hover .ticket-arrow { opacity: 1; transform: translateX(4px); color: var(--accent-color); }
        .hide-ticket-btn { display: flex; align-items: center; justify-content: center; width: 32px; height: 32px; border-radius: 8px; color: var(--text-secondary); transition: all 0.2s ease; background: transparent; }
        .hide-ticket-btn:hover { background: rgba(255, 82, 82, 0.15); color: var(--danger-color); }
        .hide-ticket-btn .material-symbols-outlined { font-size: 20px; }
        .ticket-controls { display: flex; align-items: center; gap: 12px; flex-shrink: 0; justify-content: flex-end; }
        .unread-badge { background: var(--danger-color); color: white; font-size: 9px; font-weight: 800; padding: 2px 6px; border-radius: 4px; margin-left: 6px; }
        .ticket-loading { padding: 20px; text-align: center; color: var(--text-secondary); background: var(--card-bg); border-radius: 12px; border: 1px solid var(--border-color); }

        @media (max-width: 1024px) {
            .app-container { padding: 0 24px; }
            .header-inner { padding: 16px 24px; }
            .welcome-section h1 { font-size: 36px; }
            .quick-links, .faq-grid { grid-template-columns: 1fr; gap: 16px; }
            .article-split { grid-template-columns: 1fr; gap: 24px; }
            .article-sidebar { position: static; }
        }
        @media (max-width: 768px) {
            .app-container { padding: 0 16px; }
            .header-inner { padding: 12px 16px; }
            .app-header { position: relative; }
            .app-header .main-nav, .app-header .nav-cta { display: none; }
            .mobile-menu-toggle { display: block; }
            .logo-block .project-name { font-size: 20px; }
            .logo-block img { width: 32px; height: 32px; }
            main { padding: 24px 0; }
            .welcome-section h1 { font-size: 28px; line-height: 1.2; margin-bottom: 12px; }
            .faq-grid { grid-template-columns: 1fr; gap: 16px; }
            .faq-card { gap: 16px; padding: 16px; }
            .faq-card .faq-icon-box { padding: 8px; }
            .faq-card .faq-icon-box span { font-size: 24px !important; }
            .quick-link-card { padding: 16px; min-height: 70px; gap: 12px; }
            .quick-link-card .icon { font-size: 24px; }
            .content-card, .form-card { padding: 20px; }
            .ticket-history-card { flex-wrap: wrap; }
            .ticket-icon-box { order: 1; }
            .ticket-text-content { order: 2; flex: 1 1 calc(100% - 60px); }
            .ticket-controls { order: 3; flex: 1 1 100%; justify-content: flex-start; }
            .ticket-arrow { display: none; }
        }
        @media (max-width: 480px) {
            .app-container { padding: 0 12px; }
            .welcome-section h1 { font-size: 24px; }
            .quick-link-card { padding: 12px; min-height: 60px; gap: 10px; }
            .content-card, .form-card { padding: 16px; }
        }

body.skip-preloader #app-preloader { display: none !important; }
body.skip-preloader .app-header .logo-block img { opacity: 1 !important; }

#app-preloader {
    position: fixed;
    top: 0; left: 0; width: 100%; height: 100%;
    background-color: var(--bg-color);
    z-index: 99999;
    display: flex;
    justify-content: center;
    align-items: center;
    flex-direction: column;
    transition: background-color 0.12s ease, visibility 0s linear 0.22s;
    pointer-events: all;
}

.loader-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 24px;
    text-align: center;
}

.loader-logo {
    display: block;
    width: 80px; height: 80px; object-fit: contain;
    z-index: 100000; 
    margin: 0;
    flex-shrink: 0;
    transform-origin: center center;
    will-change: transform, opacity;
    transition: transform 0.18s cubic-bezier(0.16, 1, 0.3, 1);
}

.loader-logo.fade-out {
    opacity: 0;
    transition: opacity 0.04s ease;
}

body.short-preloader .loader-logo {
    transition-duration: 0.14s;
}
body.short-preloader #app-preloader {
    transition: background-color 0.1s ease, visibility 0s linear 0.18s;
}

.loader-spinner {
    display: block;
    margin: 0;
    flex-shrink: 0;
    width: 32px; height: 32px;
    border: 3px solid var(--input-bg);
    border-top-color: var(--accent-color);
    border-radius: 50%;
    animation: preloader-spin 0.8s linear infinite;
    transition: opacity 0.08s ease;
    box-sizing: border-box;
}
@keyframes preloader-spin { to { transform: rotate(360deg); } }

body.loaded #app-preloader {
    background-color: transparent;
    visibility: hidden;
    pointer-events: none;
}
body.loaded .loader-spinner { opacity: 0; }

.app-header .logo-block img {
    opacity: 0;
    transition: opacity 0.1s; 
}

body.show-static-logo .app-header .logo-block img {
    opacity: 1;
}


@keyframes skeleton-shimmer-ltr {
    0% { background-position: -200% 0; }
    100% { background-position: 200% 0; }
}

.ticket-history-card.skeleton-card {
    pointer-events: none;
    border-left: 4px solid var(--border-color); 
    background: var(--card-bg); 
}


.skeleton-pulse {
    background: linear-gradient(
        90deg, 
        var(--border-color) 0%, 
        var(--border-color) 40%, 
        rgba(255, 255, 255, 0.1) 50%, 
        var(--border-color) 60%, 
        var(--border-color) 100%
    );
    background-size: 200% 100%;
    animation: skeleton-shimmer-ltr 3s infinite cubic-bezier(0.4, 0.0, 0.2, 1);
    border-radius: 6px;
}

.skeleton-icon {
    width: 42px;
    height: 42px;
    border-radius: 10px;
    flex-shrink: 0;
}

.skeleton-text-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
    width: 100%;
    overflow: hidden;
}

.skeleton-line {
    height: 12px;
}
.skeleton-line.title { width: 60%; height: 16px; margin-bottom: 2px; }
.skeleton-line.date { width: 30%; height: 10px; opacity: 0.6; }

        .wizard-header {
            margin-bottom: 32px;
            border-bottom: 1px solid var(--border-color);
            padding-bottom: 24px;
        }
        .wizard-progress {
            width: 100%;
            height: 4px;
            background: var(--input-bg);
            border-radius: 2px;
            overflow: hidden;
            margin-bottom: 16px;
        }
        .progress-bar-fill {
            height: 100%;
            background: var(--accent-color);
            transition: width 0.3s cubic-bezier(0.4, 0, 0.2, 1);
        }
        .wizard-steps-indicator {
            display: flex;
            justify-content: space-between;
        }
        .step-indicator {
            font-size: 13px;
            color: var(--text-secondary);
            font-weight: 500;
            transition: color 0.2s ease;
        }
        .step-indicator.active {
            color: var(--accent-color);
            font-weight: 600;
        }
        .step-indicator.completed {
            color: var(--text-primary);
        }
        .wizard-nav-btn {
            padding: 14px 28px;
            font-size: 15px;
            font-weight: 600;
            border-radius: 8px;
            cursor: pointer;
            border: none;
            transition: all 0.2s ease;
        }
        .wizard-nav-btn.primary-btn {
            background: var(--accent-color);
            color: white;
        }
        .wizard-nav-btn.primary-btn:hover {
            background-color: #d62d3a;
            transform: translateY(-1px);
        }
        .wizard-nav-btn.primary-btn:active {
            transform: translateY(0);
        }
        .wizard-nav-btn.secondary-btn {
            background: var(--input-bg);
            color: var(--text-primary);
            border: 1px solid var(--border-color);
        }
        .wizard-nav-btn.secondary-btn:hover {
            background-color: var(--border-color);
            transform: translateY(-1px);
        }
        .wizard-nav-btn.secondary-btn:active {
            transform: translateY(0);
        }
        .form-error-msg {
            color: var(--danger-color);
            font-size: 12px;
            margin-top: 6px;
            display: block;
            text-align: left;
        }
        #wizard-submit-btn, #wizard-next-btn {
            position: relative;
            background: linear-gradient(135deg, #ff4b5a, #E63946, #b2222e);
            background-size: 200% auto;
            color: white !important;
            overflow: hidden;
            box-shadow: 0 4px 15px rgba(230, 57, 70, 0.2);
            transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
        }
        #wizard-submit-btn:hover, #wizard-next-btn:hover {
            background-position: right center;
            box-shadow: 0 6px 20px rgba(230, 57, 70, 0.4);
            transform: translateY(-2px);
        }
        #wizard-submit-btn:active, #wizard-next-btn:active {
            transform: translateY(0);
            box-shadow: 0 3px 10px rgba(230, 57, 70, 0.3);
        }
        #wizard-submit-btn::before, #wizard-next-btn::before {
            content: '';
            position: absolute;
            top: 0;
            left: -150%;
            width: 100%;
            height: 100%;
            background: linear-gradient(
                90deg,
                rgba(255, 255, 255, 0) 0%,
                rgba(255, 255, 255, 0.25) 50%,
                rgba(255, 255, 255, 0) 100%
            );
            transform: skewX(-25deg);
            transition: none;
        }
        #wizard-submit-btn:not(.loading):hover::before, #wizard-next-btn:hover::before {
            animation: shimmer 1.5s infinite;
        }
        @keyframes shimmer {
            0% { left: -150%; }
            100% { left: 150%; }
        }
        #wizard-submit-btn .btn-text {
            display: inline-block;
            transition: all 0.3s ease;
        }
        #wizard-submit-btn .btn-loader {
            position: absolute;
            top: 50%;
            left: 50%;
            width: 22px;
            height: 22px;
            border: 3px solid rgba(255, 255, 255, 0.3);
            border-radius: 50%;
            border-top-color: #fff;
            transform: translate(-50%, -50%) scale(0.5);
            opacity: 0;
            transition: all 0.3s ease;
            box-sizing: border-box;
        }
        #wizard-submit-btn.loading {
            pointer-events: none;
            width: auto;
            min-width: 160px;
            background: #b2222e;
            box-shadow: 0 0 12px rgba(230, 57, 70, 0.5);
        }
        #wizard-submit-btn.loading .btn-text {
            opacity: 0;
            transform: translateY(-10px);
        }
        #wizard-submit-btn.loading .btn-loader {
            opacity: 1;
            transform: translate(-50%, -50%) scale(1);
            animation: spin 0.8s linear infinite;
        }
        @keyframes spin {
            0% { transform: translate(-50%, -50%) scale(1) rotate(0deg); }
            100% { transform: translate(-50%, -50%) scale(1) rotate(360deg); }
        }